What it changes.

The material that would answer the question exists. It is spread across several hundred documents, three systems and two people’s inboxes, and reading all of it properly would take a week you do not have. So it gets skimmed, and the answer is the one the skim supported.

The straightforward processes were automated years ago. What is left needs someone to read a document, weigh an exception and decide whether it is close enough — so it is still done by hand, at volume, by people who are capable of much more.

The organisation collectively knows the answer. No single person or system does. Assembling it means four meetings and a spreadsheet, by which point the decision window has moved.

The pilot worked. Then it met procurement, security review, data residency and an audit committee, and it has been there ever since. The blocker was never capability.